Q.1 Which of the following are the characteristics of the emphatic listening ? 1) Observing body language 2) Being evaluative 3) Putting oneself in position of a speaker 4) Focussing both on the feeling & content of the message Codes: A) 1,3,4 B) 1,2,4 C) 2,3,4 D) 1,2,3,4 Ans. A Q.2 Statements: 1) People & their problems are unique 2) Active listening conveys something to the person who is listened to Codes: A) Only 1 B) Only 2 C) Both are correct D) Both are incorrect Ans. C Q.3 Which of the following are essential for a Government servant ? 1) Firm determination 2) Initiative & Multitasking 3) Cognitive & analytical abilities 4) Problem solving & decision making Codes: A) 1,3,4 B) 2,3,4 C) 1,2,3 D) 1,2,3,4 Ans. B Q.4 Which of the following factors affect communication ? 1) Filtering 2) Status difference 3) Feedback 4) Negativity Codes: A) 1,2,3,4 B) 1,2,4 C) 2,3,4 D) 1,2,3 Ans. B Q.5 Which of the following are the important components that a listener should have ? 1) Active listening 2) Passive listening 3) Marginal listening 4) Appreciate listening Codes: A) 1,3,4 B) Only 2 C) 1 & 2 D) Only 1 Ans. A Q.6 Which of the following are the elements of the Communication ? 1) Uniformity 2) Flexibility 3) Dogmatism 4) Integrity of purpose Codes: A) 1,2,4 B) 2,3,4 C) 1,2,3 D) 1,2,3,4 Ans. A Q.7 which of the following are the important components of the effective decision making? 1) Analyse the problem 2) Analyse the facts properly 3) Reason carefully 4) To analyse cause effect relationship Codes: A) 1,3,4 B) 2,3,4 C) 1,2,3 D) 1,2,3,4 Ans. D



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