Q.1 First step in the planning process is : A) Formulate specific operational objectives B) Analyse environment for opportunities C) Assess your strengths & weakness D) Identify your mission & vision Ans. D Q.2 In order to set effective goals, you should : 1) Develop a support group 2) Visualise your goals 3) Personalise your goals Codes: A) 1 & 3 B) 2 & 3 C) 1 & 2 D) 1,2,3 Ans. D Q.3 In group situations an assertive person is effective because he/she : A) Facilitates effective interaction because he intensifies a similar dysfunctional behavior B) Openly stands up for his/her rights & views & encourages others to do same C) Can easily make decisions because he /she holds opinions of others in little regard D) Is able to efficiently override opposing viewpoints Ans. B Q.4 You should obtain feedback in order to : A) Clarify ambiguous situations that are likely to be understood B) Avoid conflicting opinions C) Make very complex statements into simple statements with little detail D) Determine exactly what the receiver heard & what the receiver thinks the meaning of the message is Ans. D Q.5 You should ask questions when communicating in order to : 1) Show interest & participation 2) Solicit feedback & summarise what you feel you have heard 3) To check understanding & assumptions Codes: A) 1 & 3 B) 2 & 3 C) 1 & 2 D) 1,2,3 Ans. D Q.6 Which of the following are the essential requirements of active listening ? A) Concentration, Absorption, Comprehension & Integration B) Accuracy, Responsibility, Comprehension & Concentration C) Intensity, Empathy, Acceptance, Willingness to take responsibility for completeness D) Absorption, Accuracy,Objectivity & Non-verbal signals Ans. C Q.7 An active listener should always : A) Exaggerate non-verbal signals to comfort the speaker B) Second guess where the speaker’s thoughts are going C) Listen to the words, not the emotions & try to pick out red flag words to better comprehend actual meaning D) None of the above Ans. D