Q.1 Communication is helpful for helping people : 1) Agree upon a division of labour 2) Coordinate actions & plan strategies for goal accomplishment 3) Understand each other & build trust Codes: A) 1 & 3 B) 2 & 3 C) 1 & 2 D) 1,2,3 Ans. D Q.2 Effective communication includes : 1) Transmitting ideas & feelings completely & accurately 2) Encoding & transmitting message in a timely manner 3) Receiving & interpreting message exactly as the sender intended 4) Sending noise signals in order to determine feedback Codes: A) 1,3,4 B) 2,3,4 C) 1,2,3 D) 1,2,3,4 Ans. C Q.3 Interpersonal Communication can be defines as : A) Any verbal or non-verbal behavior perceived by another B) Non-verbal behavior of another communicator C) Self communication D) Behaviour that occurs as a result of self reflection Ans. A Q.4 Highly effective means of persuasion includes: 1) Doing nothing 2) Being aggressive 3) Actively influencing with conviction Codes: A) Only 1 B) Only 3 C) 1 & 2 D) 1 & 3 Ans. B Q.5 Which of the following is an important politicking strategy ? 1) Develop the right image & make yourself indispensable 2) Influence all members of the organizations 3) Gain control of organisation’s resources 4) Be visible Codes: A) 1,3,4 B) 2,3,4 C) 1,2,3 D) 1,2,3,4 Ans. A Q.6 What differentiates a team from a group ? A) A group focuses on the collective performance B) In a team, members are committed to a common purpose C) A team is a summation of each member’s individual contribution D) All of the above Ans. C Q. 7 Ethics are crucial for the managers because : A) Manager’s decisions set the standard for subordinates B) Manager’s decisions set the tone for the organization as a whole C) Behaving ethically improves the quality of work life D) All of the above Ans. D Q.8 statements: 1) Negotiating skills are required for a team to perform effectively 2) Personal compatibility is necessary for an effective team Codes: A) Only 1 B) Only 2 C) Both are correct D) Both are incorrect Ans. D Problem-solving skills, Interpersonal skills, Technical expertise are required for a team to perform effectively Mutual accountability, Specific goal & Common approach are necessary for an effective team

iibm

monster






ADVERTISEMENTS

copyrightimage